Admin Email : admin@btcdiamond.cc
Support Online
Phone Only for VIP

FAQ

General & Most Common

Q - What is the main idea behind the establishment of BTC DIAMOND? Is the company for 'real'? And is there anything that really proves this?

A - BTC DIAMOND is a cryptocurrency investment company established in 2017. The wide array of services we offer were specifically designed to assist Bitcoin holders in making good investment decisions. We are a London-based company that possesses a group of investment professionals covering many industries, ranging from engineering to advanced computer technology. Our group of professionals are widely versed in cryptocurrency techniques as well and can expertly answer any question you might have concerning cryptocurrency investment.

Q - I want to become an active member by investing my Bitcoins. Are investment returns guaranteed? Or are there certain risks I should be aware of?

A - You already made a good decision by deciding to join our investor community. BTC DIAMOND is a completely risk-free Bitcoin investment company, all thanks to our overall ideology and company concept. In addition, our company is made up of certified professionals in various fields such as Bitcoin mining, blockchain technology, cryptocurrency finance and security. Our goal is to provide a seamless investment experience based on expert project management. We aim to make Bitcoin cloud mining available to anybody that has no experience with cryptocurrency mining.
As a security measure, we secure your data with COMODO POSITIVE SSL, thereby making sure that your data is well encrypted and will never be made available to any third party. In addition, our servers are dedicated and DDoS protected, so you won’t have any problem using our services anytime from wherever you are in the world.

Q - You seem to provide a quite lucrative interest rate for a limited period of time. Where is the funds coming from?

A - As a result of the volume of Bitcoin mining and cryptocurrency trading market, we have the ability to provide an interest rate that’s higher than what’s usually obtainable in the average market. Moreover, the fact that we are always spreading our reach as far as we can globally helps us in reaching new heights. Plus, we have to stick only to concepts that have to do with modern-day infrastructure if we want to maintain our status as one of the best Bitcoin mining companies.

Q - What condition is required before one can become a member of your investment project? And is membership limited to certain countries?

A - You have to be at least 18 years old before you're allowed to become a member. In addition to this, you must agree to our Terms of Service. Anybody from anywhere in the world can join. Even if you live in the desert, as long as you have an internet connection, you’re free to join.

Q - How many accounts are allowed per person? What about sharing my IP address with co-workers or family members?

A - No more than one account is allowed per person. Multiple account openings is against our internal users policy and might result in membership termination.



Deposit & Withdrawal

Q - How long does it take for my account to start generating interest after I make a deposit?

A - Your account will start receiving interest from the elapse of the first hour after a deposit is made. For example, if your deposit is made at 8:18pm, the first interest will be added at 9:18pm, the second one by 10:18pm and so on.

Q - What payment methods can I use to fund my account?

A - We accept BitCoin, PerfectMoney, Advcash, Payeer, LiteCoin and Ethereum to deposit with us.

Q - How long does it take for my deposit to be added to my account?

A - All deposits will be added instantly except bitcoin need to credited automatically after three confirmations on the BitCoin network.

Q - Is there any limitation for deposit as a maximum amount?

A - No, there is no limit as a maximum amount, you can deposit as much as you wish.

Q - Where will I receive the interest from my active deposits?

A - All your interests are immediately applied to your account balance and are available for instant withdrawal. You can always go to the withdrawal section of your account to withdraw your funds.

Q - I need to withdraw my funds, where do I go?

A - To withdraw your funds, please go to the withdrawal section of your personal account and request a withdrawal.

Q - How long does it take for withdrawals to be processed?

A - All withdrawals are instant. However, if for any reason it wasn’t processed instantly, then it will be processed before the elapse of 24 hours. You can contact us about your pending withdrawal.

Q - Can I withdraw my earnings to a different e-currency account ?

A - No, all payments are done in the e-currency of the same payment system that was used for the investment. We do not exchange currencies when paying out in order to avoid dispute and make an balanced conditions for all payment processors.

Q - Can i make multi deposit?

A - Yes it can! But we don't allow multi plans working in same time because it will effect your instant withdraw function in our system! You can make multi deposits in same plan and it is accepted.

Q - Do you impose any fees for my withdrawal?

A - No, our clients do not have to bear any fees while withdrawing their funds.

Q - What are the minimum and maximum withdrawal amounts?

A - The minimum withdrawal amount is $0.1(bitcoin min withdrawal is 0.0014BTC) and there is no limitation for withdrawal as a maximum amount.

Q - Do you process withdrawal requests on weekends?

A - Yes, we process withdrawal requests 7 days a week.



Referral Program

Q - May I open several accounts in your program?

A - No, You cant open account more than one account.

Q - Do you offer an affiliate program?

A - Yes, we do, our referral program is a great way for everyone to earn, you earn up to 3~15% commission of all amounts deposited by every investor you refer.

Q - Are active deposits required from me before I can earn affiliate commission?

A - No, no active deposit is required to earn commission as an affiliate.

Q - Can I get banners and other promotional material to refer new clients?

A-Yes, we provide a range of banners you can add to your web pages. You can get them on your personal account.

Q - How do I check how much commission I have earned ?

A - Log into your personal account and check Referral page.



Personal Account

Q - How can I change my password?

A - You can change your password directly through edit account section on your member area.

Q - I forgot my password, how can I recover it?

A - You can recover your password using the "Forgot Password" link at login. Your password will be sent to the e-mail address on your account.

Q - How can I change my email address?

A - You can't change your email address, for security reasons.

Q - I can't find the answer to my question

A - Write us with the help of the form of "Support" or e-mail: admin@btcdiamond.cc

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